Refund & Cancellation Policy

Last updated: October 2026

At Sarocchi Luxe Designs, we carefully inspect and pack every order with love and care.

Order Cancellation

Orders can be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please check all product details, photos, and descriptions carefully before placing your order.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible with your order details and clear photos.

We strongly recommend recording a continuous video while opening your package. This helps us investigate any claims for damaged, missing, or incorrect items and assists with courier claims.

Sale Items

Sale or discounted items are not eligible for change-of-mind returns or exchanges. This does not affect your rights for faulty or incorrectly described products.

Refunds

If a refund is approved, it will be processed through the original payment method where possible.

This policy does not limit any rights you may have under applicable consumer law.